• A Customer is the most important visitor on our premises.
  
• He is not dependent on us.
  
• We are dependent on him.
  
• He is not an interruption on our work.
  
• He is the purpose of it.
  
• He is not an outsider on our business.
  
• He is part of it.
  
• We are not doing him a favour by serving him.
  
• He is doing us a favour by giving us an opportunity to do so.

Follow up

• Every new patient receives an initial survey to fill and send us back in a self-addressed envelope.
• All patients are called at least twice a month, by our quality assurance staff and are asked to comment on the services.
• If they are having any problems, the D.O.N. or the administrator will call them within 24 hours and resolve the problem.
• Our goal is to provide a caregiver that not only meets your healthcare needs but also makes you and your family comfortable while in your home.
• meeting your healthcare needs and estabilshing a positive relationship with your care giver both play a vital role in your healing process. Please contact us immediately should you have any concerns.