• A Customer is the most important visitor on our premises.
  
• He is not dependent on us.
  
• We are dependent on him.
  
• He is not an interruption on our work.
  
• He is the purpose of it.
  
• He is not an outsider on our business.
  
• He is part of it.
  
• We are not doing him a favour by serving him.
  
• He is doing us a favour by giving us an opportunity to do so.

Follow up

• Every new patient receives an initial survey to fill and send us back in a self-addressed envelope.
• All patients are called at least twice a month, by our quality assurance staff and are asked to comment on the services.
• If they are having any problems, the D.O.N. or the administrator will call them within 24 hours and resolve the problem.
• If you are having ANY problem or even a personality difference with a caregiver, we will remove the caregiver and send someone you will like. We will keep on sending someone new until you are comfortable.