All of us can see how this recession is affecting our country—how families are suffering and how towns, cities, and states are cutting programs. Therefore, one would think that those who are working or who have found work in this economy would have a newfound appreciation for a paycheck. One would think that the people would learn and be grateful for their job. One would think that people would have an increased appreciation for customers. That is what one would think, and that is what would make the most sense. Is that happening?
I called the manager of a billboard company to let him know that our sign was only half lit. We had called a few months ago and the company had promised to take care of it. I suggested to the clerk that because they had not kept their side of the bargain for their customer that they should give us a discount for the time that half the side was not working. Her response—“That is not our company policy.” She has not learned her lesson. If she answered after talking to a higher up in the national company, then the company has not learned the lesson, either.
How many lost jobs, repossessed cars, and lost homes will it take for the citizens of this country to learn a lesson. The only way some things stop happening is if we do things differently. Are we?
When I was a student, I waited tables. Two very friendly couples from Canada were in my section. While chatting with them, I learned that the reason they came to America for a couple of weeks a year was because they wanted to feel special. They said that customer service in America made them feel exceptional. I will go out on a limb and guess that they are not coming back as they did in 1993. That was right after a recession or at the tail end of it. And, we still have not learned our lesson.
How many chances are we going to get? How many people will it take to understand that in a capitalist system the only person who needs special treatment is not the president, governor, or mayor…it is the customer! It is you and I.
Posted by Patricia Kirby, Editor Radius Magazine at 1:35:06 PM, EST
R. M. Brown said...
R.M. Brown said...
Dr. Brar: Your editorial about a need to truly serve the consumer needs an addendum. The reason for this financial mess is the Democratic Party's buying votes with taxpayer's money by coercing banks to approve home loans even though the loan officers knew the applicant could not possibly repay the debt!! How's that for bending to the will of the people??
6:45:26 PM, EST on 3/27/2009
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